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Warranty and Returns

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Our customers have the right to return or exchange products in a period of 14 days.

  • All products are eligible for return/exchange if the reason behind it is acceptable. Not all products have the same period of guarantee or exchange time.

Consumable products are non-returnable (such as drinks)

  • When the product is received by the RAWNEX Team the customer will receive the payment within 7 days via the bank.
    The money will be received the same way he/she bought the product.

(Example: Paid with ING means you will receive the money on your ING account)

Returns & refunds can be made via “My Account” 

Physical Products

Physical products bought from Rawnex.com have the option to be returned in 14 days.
The 14 days return begins once the order is delivered successfully! After the 2 weeks period, you can’t return products.

Do you meet the conditions for returning? Check here

Digital products

We do not issue refunds for digital products once the order is confirmed.
We recommend contacting us for assistance if you experience any issues receiving or downloading our products.

A defect on a product

The consumer must act within a reasonable period of noticing the defect (2 months). After this period money won’t be returned nor the product will be exchanged. This applies to all products under the category “Computer peripherals”. In some cases, the consumer can receive up to 80% money return. If the reason behind the faulty product is acceptable.

Is the repaired/replaced product covered by a new guarantee?

No. The guarantee period is only extended by the time necessary for repair or replacement.

What to do if your product breaks after 6 months?

You still have the right to have your goods repaired or at least, to a price reduction or your money back. However, you need to prove that the problem existed when you received the goods.

Commercial Warranty

Rawnex.com has the full right to offer a commercial warranty between 1-5 years according to the EU Guarantee and return law.

You can fill and submit the request form regarding returning here

If you have any questions about our Returns and Refunds Policy, please contact us:

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