Product Return

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Our customers have the right to return or exchange products in a period of 14 days.

  • All products are eligible for return/exchange if the reason behind it is acceptable. Not all products have the same period of guarantee or exchange time.

Consumable products are non-returnable (such as drinks)

  • When the product is received by the RAWNEX Team the customer will receive the payment within 7 days via the bank.
    The money will be received the same way he/she bought the product.

(Example: Paid with ING means you will receive the money on your ING account)

Returns & refunds can be made via “My Account 

 

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