Our customers have the right to return or exchange products in a period of 14 days.
- All products are eligible for return/exchange if the reason behind it is acceptable. Not all products have the same period of guarantee or exchange time.
Consumable products are non-returnable (such as drinks)
- When the product is received by the RAWNEX Team the customer will receive the payment within 7 days via the bank.
The money will be received the same way he/she bought the product.
(Example: Paid with ING means you will receive the money on your ING account)
Returns & refunds can be made via “My Account“